Frequently Asked Questions
Is coconut oil ester considered nut oil?
No, coconut oil is classified as a "Vegetable Oil"
What products are okay for people with nut allergies?
- Advanced Therapy Gel
- Advanced Therapy Lotion
- Advanced Therapy Creme
- Clear Results Massage Oil
- Herbal Select Body Creme
- Herbal Select Face Therapy Lotion
- Nutri-Naturals Massage Creme
- Nutri- Naturals Massage Lotion
- Nutri-Naturals Light Massage Oil
- Polar Lotion
How do you use Clean Again in a top loading and front loading washing machine?
Top Loading
- Shake well. Detergent should appear white.
- Use 1 cup (8 oz.) for normal loads. Add detergent to water. DO NOT pour directly on fabrics.
- Use hottest water available and longest wash cycle. Dry on Medium setting.
- Presoaking recommended for heavy stained linens.
- Add 1 cup of Clean Again to 1 gallon of water
- Let Detergent dissolve and pour into the front loader
Use caution when laundering linens that have been exposed to oils. ALL oil products, regardless of brand, are potentially combustible when exposed to the heat of a dryer. Use medium dryer setting and allow linens to cool completely before storing. Consult dryer manufacturer's guidelines for drying linens that have been exposed to oils.
What is the best advice to give to someone who would like to use a product on the face that was not necessarily intended for the face?
If the product is not heavily scented it will probably work well. Although products formulated for the face take in a lot of considerations such as the amount of oils and other ingredients in the product which might cause an allergic reaction or clog the pores.
What products do you suggest for specific Medical conditions?
Consult your physician regarding specific medical conditions.
What types of massage products are safe for Infant / Expectant Mothers?
Avoid Arnica on pregnant woman.
Our Advanced Therapy line is hypo-allergenic and we suggest the creme and lotion.
Pure Touch Organic Creme would be good for a pregnant woman since it is unscented and contains gentle ingredients.
Does BIOTONE test products on animals?
No, we do not test our products on animals.
Do any BIOTONE products contain animal ingredients?
No, BIOTONE products do not contain any animal ingredients.
What are Parabens?
Parabens are a group of chemicals widely used as preservatives in the cosmetic and pharmaceutical industries. Parabens are effective preservatives in many types of formulas. These compounds, and their salts, are used primarily for their bacteriocidal and fungicidal properties. They can be found in shampoos, commercial moisturizers, shaving gels, personal lubricants, topical/parenteral pharmaceuticals, spray tanning solution and toothpaste.
Their efficacy as preservatives, and their long history of safe use - scientific studies have not proven they are harmful - and the unproven efficacy of natural ingredients like grapefruit seed extract (GSE) probably explains why parabens are so commonplace. They are approved by the FDA and have a low likelihood of irritation.
What is Arnica good for?
Arnica is used to soothe muscle aches, reduce inflammation and heal wounds. The benefits of arnica include relieving pain, especially those that are related to arthritis and injuries such as sports injuries.
What is the Poison Control Center number?
1-800-222-1222. More information is available at AAPCA's website.
What preservatives do you use in your non-paraben products?
BIOTONE uses the two gentlest of preservatives for non-paraben products; Phenoxethol and IPBC (iodopropnyl butylcarbamate). These are commonly used in baby products.
What are the general guidelines for massage product usage?
The approximate recommendation for the massage products is about 1oz for an oil, creme and lotion
What are the refrigeration/Freezing instructions for products?
Refrigeration provides the longest shelf life. Avoid Freezing.
Advanced Therapy Massage Creme-will freeze: condensation on the inside of the jar that can be blotted off.
Advanced Therapy Massage Gel- Will freeze, check consistency when thawed.
Advanced Therapy Massage Lotion- Will freeze- no problem once they thaw.
Aromatherapy Essential Oils- Will freeze- no problem once they thaw.
Aromatherapy Room Mists- will freeze- no problem once they thaw.
Body Butter- Will freeze- no problem once they thaw.
Hydrating Lotion- will freeze- no problem once they thaw.
Salt Glow- will freeze- no problem once they thaw.
Sugar Scrub- will freeze- no problem once they thaw.
Black Baltic Body Mud- Will freeze- no problem once they thaw.
Clean Again- will freeze- needs to be shaken when thawed out (may not return to solution form)
Clear Results Oil- Will freeze- check consistency when thawed
Customizing Complexes- will freeze- no problem once they thaw
Deep Tissue Lotion- will freeze- will separate once it thaws, will need to be replaced
Dual Purpose Creme- will freeze- condensation on the inside of the jar that can be blotted off.
European Rose Mud- Will freeze- no problem once they thaw
Exfoli-Sea Salt Glow- will freeze- no problem once they thaw
Herbal Select Body Creme- will freeze- Condensation on the inside of the jar that can be blotted off
Herbal Select Body Oil- Will Freeze- Check consistency when thawed
Herbal Select Face Lotion- Will freeze- no problems once they thaw
Herbal Select Foot Lotion- Will freeze- no problems once they thaw
Hydrating lotion- will freeze- no problems once they thaw
Micro-Buff Body Polish- Will freeze- no problems once they thaw
Nutri-Naturals Creme- Will freeze- no problems once they thaw
Nutri-Naturals Lotion- will freeze- no problems once they thaw
Nutri-Naturals Oil- will freeze- check consistency when thawed
Polar Lotion- Will freeze- will separate once it thaws will need to be replaced
Replenishing Light Massage Oil- will freeze- no problems once they thaw
Revitalizing Massage Oil- Will freeze- check consistency when thawed
Smoothing Massage Butter- Will freeze- no problems once they thaw
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